The cost of hiring social media support varies depending on your specific business requirements and the volume of social media networks either Facebook, Instagram, twitter, YouTube or any other social account the agent handles. By understanding that, we have formulated a wide range of bundles to accommodate the needs of each type of business whether it’s small or large. For newly established businesses with less than 100 chats per month who want to save the cost of hiring an in-house support department and reduce hassles, we offer a basic plan with just 100 chats per month to communicate with customers at just $105/Per Month. For startups that have under 300 chats per month but, eyeing live monitoring and dedicated project manager without costing too much or getting into hassles or managing yet another department, we also offer a start-up plan to imprint a good impression on customers at just $255/Per Month. Similarly, we are offering a small business plan for medium-sized businesses to hire a social support agent who replies up to 1000 chats in a month at just $755. This bundle is exclusively designed to encourage new and repeat customers to check new promotions. Apart from this, our corporate plan designed with 2000 chats and 7 days a week support are ideal choice for businesses having a huge customer base and hundreds of support requests every day who also want to reduce the hassles of managing a dedicated department full of chat support agents. For businesses that want a dedicated support agent to be present at every chat for social media networks support, we also provide dedicated agent plan that comes with 5000 Chats at just $3,005. Rest assured, all these packages include agents’ hourly wage, setup charges, workstation costs, training expenses, and all other miscellaneous expenses. In addition to this, you can even avail our dedicated social medial support expert service at just $8 per hour. Now the ball is in your court. Choose the appropriate plan and avail excellent social media support at extremely low prices. You also have the liberty to review all billing details conveniently to ensure there are no unexpected surprises.

Pay How You Want for 100% Real Human Help with Specialized Social Media Support Pricing Models

Below are some of the specialized pricing models for Social Media Support that we have carefully devised by keeping in mind various aspects that businesses prefer for getting social media support pricing plans.

Per Chat Plan: If you are getting a small number of support requests per day on social media platforms and want to pay just for the chats that you get, then we offer per chat plan as the best option for you. It comes with shared agents who will answer your queries whenever you get one. Great for businesses that require a cost-effective solution for social media support without fixed monthly charges.

Per Agent Plan: We also provide per agent plan that lets you hire a dedicated and trained agent for answering all your customer queries, answering to customer comments, and replying to posts in dedicated groups. Regardless of how many support and customer queries you get, you can be sure a trained agent is there to answer all queries of visitors.

Per Activity Plan: If your business gets a lot of queries on your social media posts or via tags and simply need a social media support to greet the customer and prompt them to drop their queries in social media message, then the per query plan Minute Plan that we offer comes with the option to reply to posts and option to let customer contact business via social media message. This plan also comes with the option of a dedicated agent who will reply all queries and posts of customers in various groups and prompt them to contact business through personal message.

Platform-Based Plan: If your business has presence of single platform or over on multiple ones, we offer platform-based social media support pricing plans for all major platforms. These plans come with support options for single, two or up-to 6 social media platforms to let your answer to comments, tags and messages of customers, promptly and cost effectively.

Sales Conversion Plan: Although, social media support means you want to answer the comments, tag and direct messages of visitors and provide a 100% real human support but, if your business is also dependent on sales, you can opt for this sales conversion plan and let our expert sales agents engage your customers over on public posts, groups or channels and answer their queries and generate leads from visitors that otherwise would have been wasted or ignored.

Factors That Determine the Social Media Support Pricing

As a leading social media support agency that has served over 500 businesses over on various platforms, we know what aspects play a crucial role in determining the price of social media support. Take a look at some major factors that determine the social media support pricing and how we cater to each for providing businesses the best services.

Flexible Timings? Won’t be a Problem on Your Budget!

No matter if you are eyeing chat support during business hours, after-business hours or weekend support during sales or high priority events, don’t restrict yourself to a plan that will cost you significantly higher and affect your balance sheet. We are always scalable to meet your unique needs. Just tell us what are your schedules, time frames and days you want social media support and we will accommodate your needs in a plan made just for you and your scalability needs in mind.

Dedicated Agent Per Chat or Multiple Support Requests Handling? Choose What Your Balance Sheet Allows You!

Getting specific targeted audience as customers that need support or answers to their queries on time from a dedicated agent? Want to avoid the delay time in replying to direct messages of your visitors and ensure an agent is always available whenever a message is asked by visitor? Want to ensure an agent is always available to reply to comments or tags of customers for timely reply? Whether you want a social media chat support agent to be available for a dedicated social media platform (Facebook, Instagram, Twitter Formerly X, Youtube, TikTok or any Other) or want to save costs by assigning agents to multiple social media platforms? You are free to choose whichever way suits your requirements in our social media support pricing plans. Just tell us your preferences and how you want our support agents to handle chats and how many agents you want to be available per social media channel and we will come up with a suitable pricing plan that fulfills your unique needs.

More Aspects You Should Keep in Mind When Deciding on Social Media Support Plans

Determine Reporting Behavior

Based on your business nature and type of customers, it is recommended for businesses to select the reporting method for social media chat support carefully. Consider the following reporting strategies based on your finances, business nature, type of queries and requirements.

Daily Reporting: For startups that require daily tweaks in their social media marketing and support methodologies, require improvements in their way of social support techniques or want to determine the ROI of their marketing strategies by measuring the number of direct messages and comments, opting for daily reporting would be the right choice for you.

Monthly Reporting: For enterprises and corporate entities with established line channels with hundreds of customer interactions and looking for large scale support network, going for monthly reporting would be beneficial to check on social media support efficiency and making sure the queries of customers are being catered up to the mark.

On-Demand Reporting: For businesses with set KPIs, on-demand reporting works best to check if the queries and support requests of customers are being catered to by social media support as per expectations or not.

No matter which reporting method you choose for your Social Media Support Plan, you can be sure all your business needs would be met and best prices would be guaranteed with us through our immense expertise and certified project heads.

Integration with Third Party Software

If your business demands the social media support agents to utilize and input every query detail in customer relationship management (CRM) or you simply want the human based support agents to utilize tools like Buffer, Hootsuite, HubSpot or any other social media support tool for handling queries, providing support over chat or comments or providing personalized help to engaging customers, it is wise to consider it’s impact on your Social Media Support Pricing. You can always consult our specialists to discuss your requirements and come up with a solution that best fit your requirements.

What You Get When Booking Social Media Support Plan with Kolaxo CCS:

• Time Flexibility: Professional receptionists are available 24/7/365, as full-time, part-time, or backup support to handle social media chats for your business at any time you prefer, during business or after-hours. They are trained to sound like they’re part of your staff.
• Message Management: All messages are logged in our dashboard. You can also choose to receive your messages via email or text if you prefer.
• Lowest Per Hour Rates: Looking for the lowest per hour rate? Opt for our scalable social media support service, offering cost-effective solutions, professionalism, efficiency, and scalability tailored to your business needs.
• 100% Real-Humans: We believe in real human communication that’s why we do not encourage or use any AI based solutions or pre-written scripts for replies. Whenever a customer connects with social media chat support, there will always be a human agent available to answer their queries.
• Multichannel Integration: We not only provide support over social media channels but, also offer Seamless integration with other communication platforms (such as email, and phone support) that allow us to provide a consistent and cohesive customer experience across all touchpoints of business.
• User-Friendly Dashboard: First impressions matter, Kolaxo CCS provides a customized dashboard with meaningful and measurable results. Delivered in a way you want.
• Data Security: As a professional agency, we strictly follow the compliance regulations to secure your details, customer information, or any data from leakage.
• Hand-Picked Agents: We share profiles of our available agents to provide you the freedom to select any employee that synchronizes with your demand and mindset.
• Secure Record Keeping: We keep a record of your business profile, emails, and customer information so that you don’t have to start from scratch every time you opt for our services.
• Free & Instant Activation: With 500+ trained social media experts, we are ready to respond to customers’ social media chats right away with an instant service activation facility.
• No Lock-in Contract: We give you the freedom to hire social media support agents with no restriction on long-term contracts. You have the power in your hands to start, pause, or stop service whenever required.
• No Setup or Processing Fee: Free setup installation. No initial money to set up your dedicated virtual staff. No processing fee before starting.

Reasons Why Kolaxo CCS is the Top Priority of Every Business

• 100% Customer Satisfaction Rate by not giving up until the customer is satisfied and happy.
• 63% Increase in average sales and customer retention by Cross-selling and up-selling.
• 30% Less charges than other social media support providers in the United States.