Attend Calls That Roll Over Your Telephone Answering Capacity
The ringing phone is the heartbeat of the business. Every call opts very much importance in terms of an opportunity to uplift your brand image, analyze the lead quality, eliminate any complexity integrated in mind of customers, and enjoy the fruits of an optimized marketing campaign with a sales lead. With such benefit concealed in every call, every business wants to pick each call before the customer hangs up or gets frustrated during hold time. The finite capacity to take calls hinder business to have limited benefits and lose all extra calls that go beyond their telephone answering capacity. When the business reach this capacity and all in-house receptionists are tied up, the customers are bound for long wait in queue that engender unhappy expression of callers or they diverted to voicemail that millions of customers don’t like. These companies need a business extension with extended capacity to receive calls that bounce over the company’s call taking capacity. Kolaxo CCS is the most trusted Answering Service to provide exceptional overflow call handling service. We have fully operational, ready to act, and trained telephone reps who take these calls and sustain your commitment of instant answering, eliminate missed calls, minimize voicemails and allow your customers to talk to live human being. We are helping business to keep up the heartbeat and answer every call that rings in. As an extension of your business, with this service we work with the motive to imprint a good image of your business with the help our fully trained and professional agents answering calls in a polite and concerned manner. Our experienced telephone operators are trained in way to analyze the intent behind the call inspect the lead quality. This service allows you to enjoy professional representation of this data in an easy to examine manner. We completely follow your defined guidelines while receiving these extra calls to resolve customer confusion and make them satisfied with your product or services. We have the known marketing experts to supervise these overflow calls and guide telephone reps to convert cold lead into confirm sale. With a team of more than 500 trained professional, our service can help you to expand your phone answering capacity and never miss a call that surpass your in-house capacity.
Instantly Answering Calls in Emergency
The Monday mornings, close to off times, and weekends are considered the worst time to call any business because of multiple calls at the same time. It can become an opportunity to impress your customers by instantly answering these calls and a live person ready to resolve their concern. The quick reception of calls with minimum queue time gives salient comparative advantage to your businesses. Kolaxo CCS is offering overflow answering service that is designed especially for such situations. This service is allowing business the handle the influx of calls and sustain the high quality of their customer service. We have integrated the combination of latest technology and peerless skills to make your agents ready to take any unexpected with no drawback of technology or no sign or surprise. As an extension of your business, our motive is the reduce stress from your in-house employees of long queued telephone waiting and divert these calls to our different receptionist to deal these callers in a composite and professional manner. This service is empowering small business to remove bottle neck of calls at the peak hours and handle overflow calls by the temporary extension of your business through us.
Handle the Burden of Extra Calls by Outsourcing to Us
Every ringing phone kindles the chances of new sale therefore wise entrepreneurs try to make the most from every call. In this situation, the customer service become the face of your brand. The short duration of call, bisect your customers’ base into happy and satisfied customers or into the other side with damaged relationship followed by lost opportunity of sale. In such critical situation the long wait, voicemail or deadly response due to work load further intensify this situation. Kolaxo CCS is familiar with such intensified situations therefore we are offering overflow call answering facility to allow business to only receive calls that their capacity allows and divert all extra calls to us. The trained professionals supply this service to handle the callers in a polite and friendly manner along with resolving their concern in the best suitable way that satisfy them. We have a team of experienced telephone operators know the worth of each call and help your company to extract maximum benefit out of each call using their expertise.
The extended hold time irritates customer especially those who are in fuss with a compliant. Instead of making them feel valued or honored, the long queued irritate them and make them feel that their time and call don’t value anything to the company. By the time they get connected to the customer support representative the interaction is already off to a bad start. The overflow call handling service by Kolaxo CCS is the most appropriate solution to this problem. We reduce the customer hold time by receiving the extra flow of calls. This service is a rescue facility that not just picks up the call but handle your customer in a more professional and appreciative manner. Our telephone answering agents are capable to handle multiple calls at a time and these professionals are the main tools that let you pass through the bottleneck of telephone calls with maximum customers fully satisfied with your service.
Many confused customers call helpline again and again that creates an unnecessary spike in calls volume and saturate the telephone receiving capacity. This gridlock of calls push potential customer in queue and wait for their turn. Such potential customer hang up the call if kept for wait too long. The solution is to minimize the repeating calls so that the opportunity for new callers is increased. The overflow answering service by Kolaxo CCS is provided through our experienced professionals to satisfy customers in way that they won’t feel any need to call again. We have provided special training to them that helps them to reduce the talk time and resolve the problem in shortest interval in time hence more to the next call. We guarantee that with this service we have the capacity to handle twice as many call as your in-house receptionist can take a specific frame of time. We have a team of self-motivated and professional provide maximum benefit from limited resources. With the help of this service, we use technology and skills to divert these calls to our agents and give your staff ample of time to focus on new inquires and focus on new customers.
Kolaxo CCS have hired some of the very known and experienced industry experts to provide guide lines to our agents. These senior management employees assist our company in reaching full potential in handling the surprise spike in calls. The experienced employees are part of Kolaxo Knowledgeable Board and leadership team to assist employees in reaching their goals. We do this by presenting assessment reports of individual employees to identify the areas that they are good at as well as highlight points where they need improvements. This individual counseling empower them to overcome the realm. Hence, it increases their confidence and passion to learn new things. Our agents are always willing to jump in when asked for and solve the problem, lead and more importantly, share their knowledge so their peers can also be successful.
