Get Industry Specific Services by Specialized Agents
The business operations of every industry is different from each other and customers of each industry are different from others. The buying behavior, their mind set, problems, and concerns are always dependent upon the type of industry. Therefore it is never been a wise decision to let the customer of specific industry handled by universal front desk staff. Every business need specialized service through specifically trained agent with the knowledge about industry insights, usual problems, best solutions, and usual mindset can handle these queries is a profound manner. The Answering Service by Kolaxo CCS is industry focused. We have divided our work force into different segments and each section is dedicated for specific type of business. We follow a ladder of training sessions before presenting the agent open for to talk to your customers. These training sessions include general customer handling training and specific industry information so that the virtual receptionist is ready for the specialized support for your industry. We prepare our telephone operators for any kind of industry related surprises and conduct mock-up sessions to handle such issues. The agents are provided specialist knowledge of their appointed industry keeping in view their educational background, work experience and their field of interest. Our sector specific answering service covers ecommerce industry, legal industry, real estate industry, property management businesses, healthcare industry, and service provider businesses. The detail training about each of these industries is enabling our agents to communicate with customers with confidence. Our agents are familiar with industry technical term and are well informed about the industry norms. Therefore, our industry specialist agents are producing better results than jack of all trades ubiquitous agent is offering.
Satisfy Your Customers with Remarkable Answering Service
The customer satisfaction rests at the heart of every successful business therefore creating a positive customer experience while keeping the overhead minimum is paramount to that success. The intensively sensitive connection between business and customer is muddled during communication with company especially when customer is not treated well. According to American Express 78% of consumers have boiled on a transaction or not made an intended purchase just because the telephone operator didn’t treat them rightly. The eConsultancy company states that 61% of customers prefer communicating through telephone whereas 57% of customers prefer live chat with the company and 100% of customer expected a well-informed and professional representative talk to them. The Industry specific Answering Service is especially designed to formulate special skills that generate customer satisfaction and produce expected results. This service helps businesses to handle 61% of their customers who prefer to talk on phone and a well-informed agent pick up the phone right away. We are familiar with the importance of communication during a purchase therefore our expert agents talk very consciously hence; the intended purchase is made certain. We certify that through this service, more than half of our customers who prefer to talk on phone are in good hands and our certified agents extricate maximum benefit from them. Enjoy elevation in sales by capturing the customer satisfaction through this service provided by agents have industry related training and information.
Employees sitting in front to management’s eyes are easy to manage. The companies have to invest huge amount of money in recruiting competent resources to provide telephone support. According to Peppers and Rogers Group, only 65% of companies are able to invest huge amount of money to incorporate effective tools and conduct employee training programs that help to gain trust of customers. Nevertheless, very few of these companies are able to produce expected results from trainings and tools integrations. On the other hand, the remaining 35% businesses who can’t even afford to invest money in hiring, training and provide required tools are unable to remain in business by combating the competition. The most appropriate option to hire telephone operator with industry specific knowledge, ensure 100% customer’s satisfaction and most importantly all that done at a fraction of cost. Outsourcing the telephone reception service to an experienced and professional agency is the most feasible option for businesses. The Virtual Answering Service by Kolaxo CCS is designed especially for small businesses to enjoy exceptional phone handling facility at a very affordable price. We are offering your dedicated virtual employees who are trained professionals with have knowledge about industry insights. We are providing eminent services at incredible lower cost by achieving economies of scale, optimum efficiency, and minimum profit margin approach. We have educated professionals to work at their maximum capacity to increase the percentage of your sales conversion as compared to your in-house team. With limited infrastructure to accommodate in-house staff according to the sudden increase in call volume is not possible for small business. Hence, this outsourcing facility is empowering businesses to increase and decrease the number of seats whenever they want. We uplift the work burden from management team and let them focus on developing strategies and focus on core competencies while having our virtual receptionists as their business extension. The enlargement of your human resources by subcontracting enables business to get skills and resources from any part of the world. Our trained virtual receptionist are flexible to meet the changing business and commercial conditions. Enjoy noticeable change in your customer support by outsourcing answering service to us and save money by eliminating the insourcing expenses.
Kolaxo CCS is a customer oriented agency to facilitate our each client from either small scale business or medium scale company. We have set these basics as the minimum features that every customer will get. Enjoy exceptional services with a confidence that your customers are in good hand.
As a professional agency, we strictly follow the compliance regulation to secure your details, customer’s information or any data from leakage.
Every coordination conducted through any channel with your customers is recorded in our database. It is available on demand only for you.
We share profiles of our available agents to provide you freedom to select any employee that synchronize with your demand and mind set.
Every customer has individual needs and different financial constraints to fulfill all such issue we offer personalized price plan best fitted for you.
Get one stop solution to the entire communication channel. Coordinate with customer through telephone, live chat, email or social media.
We keep record of your business profile, call log and customer information so that you don’t have to start from scratch every time you opt our services.
We are US-based contact center backed by cloud technology, professional experts, and trained staff to bring a noticeable change in your customer support.
Kolaxo CCS is precisely observing the customer service standards, the pain points of customers, and the profound solution to resolve these points. The satisfaction of our clients along with their customers is our highest priority.
While we cannot reconstruct your business procedures, we can handle your angry customers to make them satisfied with the current standards and procedures. We are acting with prudence in our day-to-day training sessions to highlight the week areas of every agent and provide practical and nifty advices by the industry experts. The training highlights of our daily standup meeting includes:
- The best practices for greeting customers and setting a positive tone
- Provide suggestions for active listening and effective questioning callers
- Give practical advice for dealing with difficult call and callers
- Recommend techniques for wrapping up calls and measuring customer satisfaction
We encourage our customers to let us know in advance of starting an answering service support the sensitive areas of their business, the pain points of their customers, or the areas where you want us to take special precautions. We closely monitor every call and industry specifications to act accordingly and satisfy your customers.
For over 10 years, satisfying your customers and imprinting a good brand image has been and remains a top priority. While some answering service experience high employee turnover rate, we’re equipped with the most loyal employees working with the company since 15 years and this family is continuously increasing. We all serve our clients not because we are paid for this but it is our passion to facilitate businesses to grow. We’ll work according to your provided guideline, approved script, preferences in addition to your recommendations to ensure your needs are prioritized accordingly, and we provide a consistent, top-quality answering service every time.
When a phone rings, our telephone operator picks up the phone before the third bell rings, greet customer in friendly manner, politely ask who is calling, listen carefully their concern, speak in a pleasant tone of voice, and provide valid information right away.
We answer your calls though the most competent and fully trained agents holding required educational degree, profile decorated with specified experience and have basic essentials, such as customer handling skill, which shows more 80% angry customers turned satisfied and made loyal to your brand.
We are training our team members to note down customers message during the call and repeat the message when it is complete so that no chances of confusions, misunderstandings, and doubts are left.
We give our agents the instructions to keep reporting in the run time about call summery that includes the asked query, provided solution, information furnished, message noted and valuable comments about customer and it is all done before the next call rings.
We are closely monitoring your local and international competitors for the most recent development in their business and put it in your notice so that we mutually develop a strategy to handle your customers hence we strictly follow your guidance.
Our telephone operators are provided with highest speed internet and modern handsets for use while answering your calls.
When we work together, we can keep your customers satisfied.
Follow the valuable suggestions from our capable answering service agent because they are in direct contact with your customers to engrave a positive image of your brand and satisfy their concerns.
If you have any doubts, questions, or concerns, please contact your locally appointed dedicated answering service agent right away.
Going above and beyond to provide the best answering service possible Business reputation plays a very important role in satisfying your customers, but many small businesses simply don’t have the time and resources to invest in their customer service and form a spiffing image of their company. At Kolaxo CCS, we recognize that a happy caller is a loyal customer, which is why we are proud to offer effective and economical customer answering service.
Kolaxo CCS is the most well-known, trusted name in telephone answering service. Since 2007 we’ve perform answering services according to the wishes of our clients and assisting them in growing their business.
Customized Answering Service Plans with No Contract Restrictions We realize that every business has their own requirements, preferences and motives so we accommodate all your specific requests into your answering service plan keeping our basic rule of thumb in consideration to provide exceptional service at economical rate. Best of all, you will have a remote controlled service with which you can start or stop the campaign anytime you want with any restriction to sign a contract. Whenever you want to update your service plan, simply reach out to your project manager to increase the number of seats for urgent call handling or set up specific agents for after hour answering service.
Call Acceptance Rate with no chances to miss any call during prescribed time.
Customer Satisfaction Rate by not giving up until customer is satisfied and happy.
Increase in average sales and customer retention by Cross-selling and up-selling.
Less charges than others do Answering Services in United States.
“Your consultants are very helpful and accommodating. They helped a lot in formulating the call plan and integrating set-up and Good service after then. I am satisfied.”
“I am impressed the way they handled my customers. When an issue arises, they resolve them immediately. Their “we can do anything” motive is impressive.”
“Your customer service has been excellent. Your data presentation is good. Your charges are normal not that economical. You helped my business to increase the sales. Thanks.”
“They ran my campaign really well and produced exceptional results. Their operators attended the phone calls received because of my Christmas campaign and collected a good amount of donation. Thanks to you and your team. Cheers.”
“Kolaxo has very friendly and professional virtual receptionist. They operate 24/7 and kept handling my business during day time and at nighttime as well. Their live human attend 100% the calls with no phone tree in-between the business and customer.”
“Your communication skills are very impressive. I love the way you are handling my angry customers. You are delivering the information the way I always wanted. You are ready to provide any information I requested that is impressive. You are doing good job guys.”
An Answering Service is a business to communicate with your callers on the business’s behalf. The staff at Answering Service is trained and motivated professionals to receive each call with full energy and bridge a meaningful personal relation with business and customers.
The cloud based technology divert your official calls to a specific number and live agent sitting somewhere outside your office takes these calls on your behalf. The Answering Service is an extension of your business to provide information to callers and handle their pain points.
It has many benefits from exceptional cost saving to result oriented services. The Answering Service have trained professionals are skilled to handle multiple callers at a time that reduce queue time. Its controlled environment ensure non-stop and persistent services for 24 hours a day.
The Answering Service is cost-efficient solution as compared to developing in-house staff. There different price plans for different volumes of calls. Either you can pay according to talk time that could be as low as $1 per minute or you can pay per hour flat rate.
No. The agents greet your caller with your business name and there is no point where customer feels as if they are talking to a third party. The trained and professional telephone operators develop personal connection with your customers and develop a positive impression of your business.
When choosing an Answering Service, the most important thing to look out for is trust. The company who is transparent, considerate, and honest is the most trust worthy. Moreover, the company must have relevant industry experience, and they have enough number of employee to handle burden.
Answering Services work by using the call forwarding technology. Following simple setting, all the calls received at certain number are transferred to your outsourced agency. The operator picks up the call and communicate with caller on your behalf.
Yes, we regularly send you your itemized billing for each month. This bill includes the initial deposit or setup fee if applicable for first month along with that, your selected package fee is mention. This bill illustrates the extra cost if charged for any additional service in the specific month.
Kolaxo CCS opts full transparency when signing a contract with customers. Depending upon the campaign, you can opt month-to-month subscription with no minimums or you can opt per call billing contract with small amount of base fee. We are transparent and flexible according to your ease.
We use 6-second increments billing method which is the industry standard. With this billing method for a call of one minute and one second, you will be charged for one minute and 6 second. Hence, it appears 1.1 minutes in your itemized billing.
We charge for complete one month either this month is of 30 days or 31 that means you will be charged 12 bills in a year. If you want to reduce your billing cycle, you can customize it according to your demand like 28-day cycle or per week cycle.
Yes your reports related to number of calls attended, duration of each call, and the concern highlighted in the call is mentioned in the report. This reports can be asked any time you demand. For additional data and reports, you can get access after approval from authorities.
Kolaxo CCS is a one stop Contact Center Solution. We receive your phone calls, reply your emails, conduct live chat with your customers, handle your social media, and virtually assist you in managing your tasks. We handle all the sources through which customer can approach your business.
We are a team of professional and experienced agents. Moreover, the project manager supervises each call and the quality assurance team analyze the recordings of these calls. Our full proof system leaves no chances for any kind of misconduct with your customers.
Kolaxo CCS is in the industry since 10 year. We have served all type of businesses. We are specialized in dealing with e-commerce businesses. Moreover, we provide exclusive answering service to legal consultants, real estate businesses, property management companies, funeral homes and doctors.
It depends upon your ease because we are completely flexible to transfer your messages over the phone, through test messages or via email. We provide an online portal to access your message and appointment in the run time. We deliver your message as per your instructions on daily bases.
We don’t encage our customers in yearlong contracts. We require our customers to sign month-to-month contract and this contract is automatically renewed at the end of your billing cycle. If you want to sign a yearly contract, we don’t have any problem in it.
It is preferred to get a new 800 number however if you want to keep your old official number you are good to go. We follow your provided instruction and you can change your business phone number whenever you want.
Yes, you can check your usage whenever you want. We provide an online portal to our customer through which customers can check their subscribed package, usage, and remaining minutes/hours of the bundle.
Yes, we offer a free trail to new customer and this trail is free of cost. Depending upon the service you require, you can be charged a small amount initially but this amount will be credited in your account when you subscribe our regular services.
Yes, we have call plans for different size and nature of businesses. We encourage our customers to formulate their own customized plan by reducing or increasing the free minutes they want, number of hours, number of agents and kind of reporting they want.
Yes, you have to inform in a clear and formal way whenever you want to stop our services during trail or regular bases. The recommended way is to call us at least a day before terminating the services or you can email us at prescribed address.
We don’t charge any cancellation fee. Depending upon the subscribed package, if you have opted for month-to-month package and want to cancel in the middle of the month, there can a small cancellation fee deducted from your advance.
You are recommended to start from our base plan for startups. If your call volume exceeds the plan, you are free to change it from next month. We accommodate small businesses to enjoy the freedom to change the plan whenever they want according to their business requirements.
We don’t charge any setup fee. We facilitate the businesses with easy and quick start by not charging any setup fee. There could a small amount deposited as security that will be credited to your account in your first bill.
Your information and data is safe with us. We take full responsibility to protect your data and your customer’s information and any unauthorized person don’t have the access to these details. We have developed full-proof data security system to make sure your information remain safe.
Yes, we follow Employee Development Programs to enhance our agents’ productivity and skills. A quick training session is conducted before the start of your service. Along with that, we conduct regular sessions, online customer service courses, certifications, and seminars to increase their efficiency.
We have separate teams especially trained for individual industries ranging from funeral directors to medical attendants and from plumbers to contractors. We have served thousands of businesses and with this experience; we are capable to understand the business operations and can handle your business well.
