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phone +1 888.909.2207
location

19 C Trolley Sq Wilmington, DE 19806-3355 United States

email
inquiry@kolaxoccs.com
time

24/7 Hours

phone +1 888.909.2207

Get Multiple Benefits By Paying Fraction Of Money

Kolaxo CCS is the most trusted Answering Service by small business to opt a business extension of professionals at reasonable price. We have years of experience handing confused, angry and regular customer from different industries.

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Personalized Pricing Plan

Get what you want and pay according to it. Make your own pay plan by putting in add-ons and features of your demand.

No Setup or Processing Fee

Enjoy free setup installation. We are charging no initial money to setup your dedicated virtual staff or processing fee before starting.

Instant Activation & Cancelation

Force of more than 500 trained virtual receptions are ready to talk to your customers right away with instant service activation facility. Similarly abandon services whenever you want.

No Long Term Contract Required

Enjoy freedom to start Answering Service with no restriction of long term contracts. Get power in your hands to start, pause, or stop service whenever required.

Save Money & Get Result Oriented Service

Reduce total bill with our most affordable increments plans according to your calls type and volume.

Pay only for the time our agent spent on phone. An idle sitting agent is not a burden on your pocket.

Opt lowest per minute rate. We are offing most scalable answering service for your business.

Top Industries that are opting Emergency Answering Service from us

Make your business sound professional by hiring our virtual receptionist having your industry specific knowledge.

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Ecommerce Industry

Develop trust and certitude the online purchasing with liable and trusted Answering Service at your back.
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Healthcare Industry

Answer queries in a professional manner and talk to the patients with confidence to engrave comfort.
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Education Industry

This professional and affordable service is designed for schools and colleges to provide 24/7 help desk assistance.
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Legal Industry

To answer general legal questions, make appointments, and covering phone this service is best for lawyers.
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Real Estate Industry

Our US-Based live agents who worked closely with real estate professionals have industry knowledge and experience to handle your customers.
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Small Business Industry

The educated telephone operators with knowledge about your business insight receive your office calls at a fraction of amount.
Do you want to imprint a professional image of your company?

Kolaxo CCS has purposefully trained agent to imprint a good impression at your customers and competitively satisfy their grievance over the phone.

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+1 888.909.2207
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Get Prepared For Emergencies to Take Calls with Our Telephone Answering Service

Emergency situations, unexpected call spikes and the point of time in which customer is in hurry are very critical moments of your customer service where you need to perform instant reaction to resolve customer pain point right away. Integrating Urgent Answering Service by Kolaxo CCS is the best business extension to handle such situations. We are an organization of fully trained and professional telephone receptionist with centralized communication system that helps us to coordinate with required department without wasting any time. Our agents are trained especially to handle emergencies and guide caller the appropriate life saving techniques and inform the concerned department in the meantime.

Remain Operational During Disaster with Our Emergency Answering Service

In 2020 United States was surrounded with hurricanes, tornadoes, wildfires, rain and flooding, heat wave, snow storm, and droughts. Along with them, the recent pandemic of Covid-19 pushed most of the businesses to start work from home. In such natural disasters when the businesses are suddenly pushed to temporary close down effect the company’s process so badly because of not being in contact with customer that they have to start up again from the base when reopen. The wise businesses entrepreneurs in America get their business fully prepared in advance for such situations. The emergency dispatch answering service by Kolaxo CCS is expediting this phase by diverting all business calls to us and we handle your customer while your temporary shutdown. We are based in Wilmington and opened virtual offices to handle these situations and ensure nonstop continuity of your business. We have fully informed trained and skillful employees ready to take over all your business calls and communicate with your customers. We strictly follow your provided instructions and approved script to make sure your customers are properly guided and their message is dispatched to the right person. Enjoy a virtual extension of your business at a fraction of cost to be secure that at the time of urgency we are always at your back to handle your business.

Enjoy Non-Stop Virtual Telephone Reception during Natural Unrest

In an emergency or disaster when it becomes absolutely impossible for a business to take its official calls, they start to lose their customer base. In such pandemic situations, the urgent call handling facility by Kolaxo CCS is the best option to keep your business operational by receiving every calls. We are leading USA based answering service operating in Wilmington and different cities in United States. Our stretched network of fully operational offices around the country enable us to provide nonstop virtual telephone reception on the behalf of our clients. We have integrated the latest cloud based technology to make sure that in any kind of natural disaster our virtual telephone support remains operational.

Create Empathy with Your Callers by Opting Our Specialized Emergency Answering Service

You are either an emergency disaster management company or any of its small division the customers expect that your telephone line must always be active and a live person should be there to pick call instantly. These companies need professionals to manage their helplines and instantly pick up call without any phone-tree or IVR. The emergency answering service by Kolaxo CCS is designed to meet your customer’s expectations. We have a team of very competent and trained professionals to work in day and night shift to ensure 24 hours availability. The dedicated team of agents who are especially trained about Multi-Agency coordination system provide this service to ensure perfect coordination is conduction with no chances of confusion. We have picked physiologically strong and emotionally stable agents for this service so that they don’t panic and respond to a large-scale incident in a composite and calm manner. The real human being provides this service after going through intensive training and supervision of experienced staff to ensure every call is directly picked by the live operator within 3 bells.

Hire Best Answering Service to Get a Noticeable Change in Your Customer Support

Kolaxo CCS is a customer centric company believes in satisfying customers to every possible extension. Therefore, we are offering customized answering service to bend and stretch according to requirements. The best policy of our company is that you can start this service at a phone call and stop this service right away when not required. We never incarcerate our customers in annual contracts to free them to opt and stop this service when they want. Our quick start process is especially developed to handle the emergencies so that if any unexpected exigency of answering service is required, we are just are call away. Kolaxo CCS is in this business since a long time and we have combated many predicaments and helped business to get out of it. We have served thousands of different nature of business therefore; we can now claim that we are familiar with processes of almost every kind of business. Hire our urgent answering service opting all these competencies to make sure your business stay connected with customers during the phase of emergency.

Key Features That Our Every Customer Get Along With Exceptional Services

Kolaxo CCS is a customer oriented agency to facilitate our each client from either small scale business or medium scale company. We have set these basics as the minimum features that every customer will get. Enjoy exceptional services with a confidence that your customers are in good hand.

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As a professional agency, we strictly follow the compliance regulation to secure your details, customer’s information or any data from leakage.

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Every coordination conducted through any channel with your customers is recorded in our database. It is available on demand only for you.

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We share profiles of our available agents to provide you freedom to select any employee that synchronize with your demand and mind set.

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Every customer has individual needs and different financial constraints to fulfill all such issue we offer personalized price plan best fitted for you.

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Get one stop solution to the entire communication channel. Coordinate with customer through telephone, live chat, email or social media.

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We keep record of your business profile, call log and customer information so that you don’t have to start from scratch every time you opt our services.

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About Kolaxo CCS

We are US-based contact center backed by cloud technology, professional experts, and trained staff to bring a noticeable change in your customer support.

Kolaxo CCS is precisely observing the customer service standards, the pain points of customers, and the profound solution to resolve these points. The satisfaction of our clients along with their customers is our highest priority.

While we cannot reconstruct your business procedures, we can handle your angry customers to make them satisfied with the current standards and procedures. We are acting with prudence in our day-to-day training sessions to highlight the week areas of every agent and provide practical and nifty advices by the industry experts. The training highlights of our daily standup meeting includes:

  • The best practices for greeting customers and setting a positive tone
  • Provide suggestions for active listening and effective questioning callers
  • Give practical advice for dealing with difficult call and callers
  • Recommend techniques for wrapping up calls and measuring customer satisfaction

We encourage our customers to let us know in advance of starting an answering service support the sensitive areas of their business, the pain points of their customers, or the areas where you want us to take special precautions. We closely monitor every call and industry specifications to act accordingly and satisfy your customers.

For over 10 years, satisfying your customers and imprinting a good brand image has been and remains a top priority. While some answering service experience high employee turnover rate, we’re equipped with the most loyal employees working with the company since 15 years and this family is continuously increasing. We all serve our clients not because we are paid for this but it is our passion to facilitate businesses to grow. We’ll work according to your provided guideline, approved script, preferences in addition to your recommendations to ensure your needs are prioritized accordingly, and we provide a consistent, top-quality answering service every time.

When a phone rings, our telephone operator picks up the phone before the third bell rings, greet customer in friendly manner, politely ask who is calling, listen carefully their concern, speak in a pleasant tone of voice, and provide valid information right away.

We answer your calls though the most competent and fully trained agents holding required educational degree, profile decorated with specified experience and have basic essentials, such as customer handling skill, which shows more 80% angry customers turned satisfied and made loyal to your brand.

We are training our team members to note down customers message during the call and repeat the message when it is complete so that no chances of confusions, misunderstandings, and doubts are left.

We give our agents the instructions to keep reporting in the run time about call summery that includes the asked query, provided solution, information furnished, message noted and valuable comments about customer and it is all done before the next call rings.

We are closely monitoring your local and international competitors for the most recent development in their business and put it in your notice so that we mutually develop a strategy to handle your customers hence we strictly follow your guidance.

Our telephone operators are provided with highest speed internet and modern handsets for use while answering your calls.

When we work together, we can keep your customers satisfied.

Follow the valuable suggestions from our capable answering service agent because they are in direct contact with your customers to engrave a positive image of your brand and satisfy their concerns.

If you have any doubts, questions, or concerns, please contact your locally appointed dedicated answering service agent right away.

Going above and beyond to provide the best answering service possible Business reputation plays a very important role in satisfying your customers, but many small businesses simply don’t have the time and resources to invest in their customer service and form a spiffing image of their company. At Kolaxo CCS, we recognize that a happy caller is a loyal customer, which is why we are proud to offer effective and economical customer answering service.

Kolaxo CCS is the most well-known, trusted name in telephone answering service. Since 2007 we’ve perform answering services according to the wishes of our clients and assisting them in growing their business.

Customized Answering Service Plans with No Contract Restrictions We realize that every business has their own requirements, preferences and motives so we accommodate all your specific requests into your answering service plan keeping our basic rule of thumb in consideration to provide exceptional service at economical rate. Best of all, you will have a remote controlled service with which you can start or stop the campaign anytime you want with any restriction to sign a contract. Whenever you want to update your service plan, simply reach out to your project manager to increase the number of seats for urgent call handling or set up specific agents for after hour answering service.

About Us
Reasons Why Kolaxo CCS Is The Top Priority Of Every Business

Call Acceptance Rate with no chances to miss any call during prescribed time.

Customer Satisfaction Rate by not giving up until customer is satisfied and happy.

Increase in average sales and customer retention by Cross-selling and up-selling.

Less charges than others do Answering Services in United States.

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How 30,000+ Served Businesses Review Our Services
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“Your consultants are very helpful and accommodating. They helped a lot in formulating the call plan and integrating set-up and Good service after then. I am satisfied.”

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“I am impressed the way they handled my customers. When an issue arises, they resolve them immediately. Their “we can do anything” motive is impressive.”

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“Your customer service has been excellent. Your data presentation is good. Your charges are normal not that economical. You helped my business to increase the sales. Thanks.”

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“They ran my campaign really well and produced exceptional results. Their operators attended the phone calls received because of my Christmas campaign and collected a good amount of donation. Thanks to you and your team. Cheers.”

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“Kolaxo has very friendly and professional virtual receptionist. They operate 24/7 and kept handling my business during day time and at nighttime as well. Their live human attend 100% the calls with no phone tree in-between the business and customer.”

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“Your communication skills are very impressive. I love the way you are handling my angry customers. You are delivering the information the way I always wanted. You are ready to provide any information I requested that is impressive. You are doing good job guys.”

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Frequently Asked Question

An Answering Service is a business to communicate with your callers on the business’s behalf. The staff at Answering Service is trained and motivated professionals to receive each call with full energy and bridge a meaningful personal relation with business and customers.

The cloud based technology divert your official calls to a specific number and live agent sitting somewhere outside your office takes these calls on your behalf. The Answering Service is an extension of your business to provide information to callers and handle their pain points.

It has many benefits from exceptional cost saving to result oriented services. The Answering Service have trained professionals are skilled to handle multiple callers at a time that reduce queue time. Its controlled environment ensure non-stop and persistent services for 24 hours a day.

The Answering Service is cost-efficient solution as compared to developing in-house staff. There different price plans for different volumes of calls. Either you can pay according to talk time that could be as low as $1 per minute or you can pay per hour flat rate.

No. The agents greet your caller with your business name and there is no point where customer feels as if they are talking to a third party. The trained and professional telephone operators develop personal connection with your customers and develop a positive impression of your business.

When choosing an Answering Service, the most important thing to look out for is trust. The company who is transparent, considerate, and honest is the most trust worthy. Moreover, the company must have relevant industry experience, and they have enough number of employee to handle burden.

Answering Services work by using the call forwarding technology. Following simple setting, all the calls received at certain number are transferred to your outsourced agency. The operator picks up the call and communicate with caller on your behalf.

Yes, we regularly send you your itemized billing for each month. This bill includes the initial deposit or setup fee if applicable for first month along with that, your selected package fee is mention. This bill illustrates the extra cost if charged for any additional service in the specific month.

Kolaxo CCS opts full transparency when signing a contract with customers. Depending upon the campaign, you can opt month-to-month subscription with no minimums or you can opt per call billing contract with small amount of base fee. We are transparent and flexible according to your ease.

We use 6-second increments billing method which is the industry standard. With this billing method for a call of one minute and one second, you will be charged for one minute and 6 second. Hence, it appears 1.1 minutes in your itemized billing.

We charge for complete one month either this month is of 30 days or 31 that means you will be charged 12 bills in a year. If you want to reduce your billing cycle, you can customize it according to your demand like 28-day cycle or per week cycle.

Yes your reports related to number of calls attended, duration of each call, and the concern highlighted in the call is mentioned in the report. This reports can be asked any time you demand. For additional data and reports, you can get access after approval from authorities.

Kolaxo CCS is a one stop Contact Center Solution. We receive your phone calls, reply your emails, conduct live chat with your customers, handle your social media, and virtually assist you in managing your tasks. We handle all the sources through which customer can approach your business.

We are a team of professional and experienced agents. Moreover, the project manager supervises each call and the quality assurance team analyze the recordings of these calls. Our full proof system leaves no chances for any kind of misconduct with your customers.

Kolaxo CCS is in the industry since 10 year. We have served all type of businesses. We are specialized in dealing with e-commerce businesses. Moreover, we provide exclusive answering service to legal consultants, real estate businesses, property management companies, funeral homes and doctors.

It depends upon your ease because we are completely flexible to transfer your messages over the phone, through test messages or via email. We provide an online portal to access your message and appointment in the run time. We deliver your message as per your instructions on daily bases.

We don’t encage our customers in yearlong contracts. We require our customers to sign month-to-month contract and this contract is automatically renewed at the end of your billing cycle. If you want to sign a yearly contract, we don’t have any problem in it.

It is preferred to get a new 800 number however if you want to keep your old official number you are good to go. We follow your provided instruction and you can change your business phone number whenever you want.

Yes, you can check your usage whenever you want. We provide an online portal to our customer through which customers can check their subscribed package, usage, and remaining minutes/hours of the bundle.

Yes, we offer a free trail to new customer and this trail is free of cost. Depending upon the service you require, you can be charged a small amount initially but this amount will be credited in your account when you subscribe our regular services.

Yes, we have call plans for different size and nature of businesses. We encourage our customers to formulate their own customized plan by reducing or increasing the free minutes they want, number of hours, number of agents and kind of reporting they want.

Yes, you have to inform in a clear and formal way whenever you want to stop our services during trail or regular bases. The recommended way is to call us at least a day before terminating the services or you can email us at prescribed address.

We don’t charge any cancellation fee. Depending upon the subscribed package, if you have opted for month-to-month package and want to cancel in the middle of the month, there can a small cancellation fee deducted from your advance.

You are recommended to start from our base plan for startups. If your call volume exceeds the plan, you are free to change it from next month. We accommodate small businesses to enjoy the freedom to change the plan whenever they want according to their business requirements.

We don’t charge any setup fee. We facilitate the businesses with easy and quick start by not charging any setup fee. There could a small amount deposited as security that will be credited to your account in your first bill.

Your information and data is safe with us. We take full responsibility to protect your data and your customer’s information and any unauthorized person don’t have the access to these details. We have developed full-proof data security system to make sure your information remain safe.

Yes, we follow Employee Development Programs to enhance our agents’ productivity and skills. A quick training session is conducted before the start of your service. Along with that, we conduct regular sessions, online customer service courses, certifications, and seminars to increase their efficiency.

We have separate teams especially trained for individual industries ranging from funeral directors to medical attendants and from plumbers to contractors. We have served thousands of businesses and with this experience; we are capable to understand the business operations and can handle your business well.