Live Answering & Virtual Receptionist Service for Computer Repair Technicians

Leverage Live Call Answering to Avoid Missed Calls = Grab New Repair Clients

Computer Technicians Exclusive Answering Service delivers a seamless communication experience, establishing trust and loyalty while enabling your team to focus on fixing what matters most.

Greet every caller with a professional and tech-savvy tone, manage appointment scheduling efficiently, guide customers through basic troubleshooting for common computer issues, route urgent cases like hardware failures or high-priority business inquiries directly to your team, and keep your repair business accessible even after hours.

Explore Plans

Why Does It Work?

Our service combines technical training, empathetic care, and 24/7 availability to streamline your computer repair business. We align with your communication style, handle routine inquiries, and escalate only high-priority cases, ensuring smooth operations while helping you deliver exceptional repair services.

Seamless Communication Everywhere

Consistent support via phone, email, live chat, and messaging apps ensures clear and reliable communication with customers.

Real People, Real Care

Every call is managed by trained professionals who understand and empathize with your customers’ tech frustrations.

Greet Every Caller Live, 24/7

Professionally greet every customer live, 24/7, with personalized service that reflects your business’s values.

No One-Size-Fits-All Script

We tailor our approach to your communication style, providing responses that match your technical expertise.

Relieving Your Team’s Load

Our team handles routine troubleshooting, appointment bookings, and minor inquiries, forwarding only critical cases to your team.

Keeping Your Business Accessible

We ensure your repair service remains reachable on weekends, holidays, and after hours, enhancing customer trust and loyalty.

"Exceptional customer support drives loyalty in tech services." – (Source: Microsoft’s State of Customer Service Report) Be the computer repair business clients trust, while empowering your team for high-value tasks.

Relieve routine inquiries.

Answering services handle 65% of basic queries like pricing, availability, and repair timelines, freeing staff for technical diagnostics.

Provide instant support.

79% of customers expect tech support within minutes, making responsive communication critical for retaining satisfied clients.

Ensure 24/7 availability.

Businesses with round-the-clock support see 3x higher customer retention for emergency repair needs and troubleshooting.

Improve operational focus.

Delegating routine calls allows technicians to focus on solving hardware and software issues efficiently and professionally.

Enhance client trust.

83% of customers are more loyal to businesses offering clear and empathetic responses during troubleshooting or repair delays.

Simplify appointment booking.

Efficient scheduling of repair appointments reduces no-shows, improves resource allocation, and keeps operations streamlined.

We Can’t Wait to Help You Succeed

What are the tasks bogging your computer repair business down? We’re ready to jump in and make a difference, whether it involves assisting common troubleshooting questions after hours, scheduling repair appointments, scheduling and dispatching computer repair technicians, answering frequently asked questions about pricing, repair times, and service options, providing repair status updates, inventory management and restocking alerts, taking detailed customer messages, and transferring technical or escalated queries to your team.

Hardware Compatibility Queries

Addressing customer questions about compatible parts, upgrades, and replacements for their specific devices.

Warranty and Service Policies

Providing accurate information on repair warranties, service guarantees, and maintenance plans offered by your business.

Appointment Reminders

Sending reminders to customers about scheduled repair appointments to reduce no-shows and delays.

On-Site Service Coordination

Managing logistics for on-site repair requests, including technician availability and customer location details.

Every computer repair business deserves a flexible service plan for guaranteed success! Growth-ready solutions: expand or adjust answering services as your business evolves.

Step 01

No long-term contracts

Change your service scope anytime—scale up or down to fit your goals without commitment stress.

Step 02

Flexible answering plans

Choose after-hours, overflow, or full-time support to match your business’s unique requirements.

Step 03

Platform freedom

Decide whether phone, chat/email, or multi-channel support best suits your communication needs.

Support You Can Count On

Reliable communication to keep your tech repair business running smoothly.

Our answering service ensures quick responses, efficient scheduling, and professional handling of every client inquiry.

Tech-first communication.

Every interaction is handled professionally, ensuring clients feel confident and informed.

Fast responses.

Inquiries about repair timelines, pricing, or issues are answered promptly to avoid client frustration.

Hassle-free scheduling.

Appointments for diagnostics, repairs, and follow-ups are efficiently coordinated for smooth operations.

Clear updates.

Clients receive timely updates on repair progress, building trust and satisfaction.

Seamless Integration with Your Tools

Our answering service works with the software you already use, ensuring a smooth and efficient workflow. From versatile platforms like Zoho and Hubspot to customer support platforms like Zendesk and Freshdesk, we fit right into your existing systems.

Testimonials Proven Results from Satisfied Clients Worldwide

professionals collaborating at a table with laptops

25k reviews

With KolaxoCCS's support, my time is freed up, and the frustration of regular interruptions during work and long voicemails has become a thing of the past. Grateful for their assistance.

Ethan Carter 5 out of 5 stars

I've been using KolaxoCCS to manage calls during afterhours for my consultancy firm for a short time, and I’m already so impressed with their service. The setup was seamless, the pricing is affordable, and the convenience is unmatched!

Olivia Bennett 5 out of 5 stars

We’re absolutely thrilled with the outstanding customer service and the team handling our incoming calls. They are always professional, polite, and leave a great impression on our customers!

Mason Brooks 5 out of 5 stars

Since switching to KolaxoCCS, our closing rate has increased by an impressive 75% compared to when we relied on using a chatbot. The difference has been remarkable!

Ava Richardson 5 out of 5 stars

Have questions? Please fill in your details and We’ll be in touch.

We're here to help you grow and achieve your business goals. Reach out to us through any of the below conversation.

Business professionals collaborating on a laptop