Professional Chat Support Services — Low Cost Better Results
Chat support allows customers to have instant exchange of small messages and get solutions in the run time. Kolaxo CCS is the leading chat support company trusted by numbers of small and medium businesses for chat support services. Sounds interesting but worried how it would be managed? Don’t worry with chat support service, we are at your back to conduct chat by instantly replying messages to handle impatient customer profoundly. With this service, we execute acknowledgeable conversation to make your operations simplified and allow customers to enjoy their buying process. While chatting with your customers, we solve problems to minimize doubts and risks and lead to inevitably smooth business. Such exceptional chat support service is sure to bring valuable change in your customer service that your customers appreciate.
Stay Connected With Customers to Answer Their Queries
Live chat support is now a mandatory addition in customer support because along with providing ease and response in run-time it is also facilitating businesses to enjoy more conversion and satisfied customer base. To delight customers and integrate trust, it is the best customer service platform that everyone prefers to opt upon all others. To meet these expectations an energetic and professional support staff is required to answer chats, provide information and solve customer’s concerns. This channel requires specialist who would be responsible for having dynamic conversations that drive the customers to get what they want.
Elevate Customer Experience with Reliable Chat Support Services
Whether to provide personalized experience, human touch in conversation or successfully meet the expectations of everyone every time, chat support service becomes most reliable when served by competent human beings. Considering all these opportunities, parameters and potentials we have trained our customer support agents to become the face of your brand to imprint a professional image and serve your customers the best while answering their chats to drive their satisfaction. Our chat support service specialists are trained and available to get connected with your website visitors to provide instant resolution of their concerns. These support specialists greet every website visitor in a professional manner to build good first impression. With this service, we conduct marvelous textual conversation to ensure remarkable support experience at every interaction.
The increase in customers’ preferences and with the advent of awareness, now customers tend to deem the guidance and assistance through chat support as redundant. Along with this, they never get satisfied if the operator isn’t an expert or unable to successfully meet their expectation. Hence, only genuine and resourceful answers provided in professional and profound manner can garner their trust and give them a reason to return again.
Kolaxo CCS has teams of educated, trained, customer service past masters, and well-versed in different business domains support agents. They utilize their experience, knowledge and adroitness to go to any extend to make customers happy before they close their chat window. For maximum productive and minimizing time frame for live chat support service, we train our support agents using AI chat simulator based on your previous chat records to find out common problems and formulate best possible solutions that are sure to save time and energy while hitting the bulls eye of customers’ expectation. Even if you don’t have previous record, we can take a fresh start with a surety that you get the best outcome because our agents are pre-trained to handle complex situations.
Kolaxo CCS is serving smart businesses by handling live chat on their behalf. To make results valuable for our customers, we assist website visitors in solving technical problems to make them satisfied. To instantly resolve customer queries, we use short text technique to minimize conversation length and ensure swift resolution. While serving, we recommend solutions that are mutually valuable for customers and beneficial for business to ensure this service is equally beneficial for both of them. Ensuring the availability 24/7, we are online to respond to customers message any time of day to make a good image of your brand. While chatting with customers, we identify their core needs and provide ultimate solutions to furnish a sense of care in them. To help customers use specific features of products, we communicate with them on chat and guide them in details of use to ensure optimal use of products.
To keep our chat support services economical and best choice for every business, we are offering flexible pricing options. We provide worthy packages with choices to pay only for conducted chat with minimum additional chat charges. Contrary you companies expecting high flow of chats, we are offering per hour chat packaging to ensure every minute is utilized in producing fecund results for your brand. Our agents are trained to handle and conduct multiple chats at a time to make optimum use to appointed time. To encounter unpredicted rise and fall in number of chats, we are offering pay per agent chat packages. When chat support service is opted with this package your hand-picked agents are dedicatedly appointed for your brand. We ensure transparent pricing and customizable chat service packages to make sure our customers get more benefits by paying minimum amount of money.
We are offering fully customizable chat support services to make sure our customers must get exceptional chat services right according to their demand and fulfill their expectation by modifying support services according to their requirement. We facilitate every business to get what they want, how they want and when they want. To fulfill this motive, we are offering chat support services for 24 hours a day and 7 days a week. While you have choices to opt this service for whole weeks or for weekends. We are ready to serve you for specific days and for particular time only. We assure to provide same quality of service without considering the span or type of our chat service contract.
Kolaxo CCS is a professional and responsible support services provider company. We have teams of professionals serving under matchless working environment. We make sure that each staff member must work in office and never allow home based working to meet the quality of service promised to customers. We have installed top-notch technology and required machines to ensure comfortable and enjoyable working environment is generated that boosts the productivity of our teams. While working under our office premises, we ensure that every interaction with customer during chat is monitored by supervisors and spiffing solution is provided during support.
We have worked for medical industry, lawyers, government bodies, and public and private sectors. We are familiar with the sensitivity and importance of data security. Therefore, we keep strict monitoring and perfect firewalls to make sure there must not be any breach and data security. With us, our every customer enjoy peace of mind that their login details, customer information and every single piece of information is only available to the authorized person and never shared it with anyone.
We are providing chat support services keeping operational transparency in mind to make sure your customers are familiar with details of every conducted chat and response given. Our clients have access to the transcript of chat and can guide our service agent to change according to situations. Our agents are trained and informed to use any software for chat support and utilize all the features to provide maximum productivity while serving our customers.
Outsource chat support services to enjoy hassle free customer’s query management, cut down overhead expenses and appoint reliable resources to be the face of your brand. We are serving different business niches with exceptional support services with the help of our chat executive to guide customers, provide information and remain available to chat even they want.
